Call queuing for your business
If you have limited lines into your office, we will queue the
callers and put them through to you as soon as a line becomes
free. In effect, this increases the number of lines available to
you, this will be especially useful to you at busy times of the
day or should you have a particularly busy inbound campaign . Your
customer will never hear the engaged tone again and you won't miss
a call!
No maintenance and no licensing fees
We maintain the service at no cost to you. We also cover the
performing rights expense, another cost saving.
Missed call alert
Once a customer calls your number, we record the inbound CLI
(The caller’s phone number) when available; Should a customer
hang up when they are on hold we will send their phone number to
your email address in seconds so you can call them back. A major
plus for customer service. Many companies have increased their
staffing levels as a result of this useful service.
No capital expense
No need to buy an expensive PBX (PBX is a traditional
switchboard)
Easy answer phone
If the caller has been on hold for more that 2 minutes or your
number calls out of hours, we give them the option to leave a
voice mail. Once they have completed the message, we e-mail it to
you in seconds. This makes it easy for you to listen to, forward
and store. This feature is so much better that an old fashioned
answer phone.
Instantly re-routes your calls
If you move offices permanently, or just for a day or a week or
even an hour, you can re-route all your calls to the new office.
This can be done via a simple web page, its INSTANT! In a disaster
recovery situation you can re-route to an alternate location in
seconds and continue to conduct business.
Powerful follow me and call distribution capabilities
If you work from more than one location or your company has
multiple offices or employs home workers we can distribute your
calls to any of three landline locations, ensuring that the call
is answered by the first available operator regardless of their
geographic location within the UK.
Line Identification Option (whisper)
Each number you obtain can be configured for a different
purpose e.g. sales, admin, support etc. When you answer the call
you will hear a short message which will identify the call; such
as "you have a sales call". This allows you to
personalize the way in which you greet each caller. Home workers
can identify between personal and business calls. This will become
invaluable to you! If you operate more than one company from a
single office this is invaluable.
Web based control panel
Enter the user name and password you selected and then our
simple control panel lets you update or amend your number
settings. It takes seconds and is simple to use. You can update
your settings whenever and as often as you like. Call our customer
service desk during office hours if you have a question regarding
the settings.
No cost to your business
There is no set up fee or rental fee for this product. There is
no increase in your phone charges or your phone bill. It is 100%
free for businesses, sole traders or home workers based in the UK
that have less than 50 employees. We guarantee this!
Free 0844 local rate number
Choose from over 200, 0844 number. Never have to change your
telephone number again, no matter what part of the UK your
business moves to. Get a BIG company feel with BIG company
features for FREE!
Set open and close times
Set your open and close times, when callers phone outside your
normal opening hours, the call is recorded and sent via a missed
call alert to your e mail, ensuring you never miss an opportunity.
You can also set the system to offer an out of hours voice mail if
you wish. This feature is also great, if you’re a home worker
and don’t want people calling you in the evening!
Quick Close
This useful feature is very handy, if you pop out of the office
in a hurry! It allows you to hit a button and send your called to
your out of hours announcement! Great when you have to run.
Call Stats
Know which numbers under your account people are calling.
Compared numbers, run a missed call alert report so you can call
your customer back. Track your marketing and KNOW which adverts
work and which adverts are wasting you money! If you take a few
moment to use the stats, we can guarantee you will save big money
on ineffective advertising!
Customize your introduction and out of hours message
Customize your intro (what your callers will hear when they
call your number) The system allows you to quickly record a
customer introduction or an out of hours message that reflects
your opening times and or emergency contact number. Or choose from
dozens of pre recorded greetings that we supply.
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